Shipping: Thanks so much for supporting our work! We ship all orders within 7 days, and often much sooner. We will send a shipping confirmation email to let you know it’s on its way.
Returns and Refunds: We think you’ll be super excited about what you receive, but we also understand that sometimes things don’t arrive the way you expected. If your order arrived damaged or doesn’t meet your expectations, please reach out to us within 60 days of receiving your product to discuss a return, exchange, or refund. Replying to your original order or shipping confirmation emails will be the easiest way to see what you ordered and to help with it, but you can use our contact form, as well.
Customers who want to return or exchange products will be responsible for the return shipping costs. Refunds can only be issued to the original form of payment.
Questions: If you have any questions before or after placing an order, please reach out — we always want to chat! You can contact us via our contact form or by Instagram message: @torporhouse